9-1-1 Regional Services

>9-1-1 Regional Services
9-1-1 Regional Services 2018-03-19T15:37:02+00:00

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Toll free:  888-945-3940


Since 1987, the Texas Commission on State Emergency Communications (CSEC) has worked with Regional Councils to extend 9-1-1 services across the state. For background see: 30 years of 9-1-1 

MRGDC’s 9-1-1 staff supports twelve 9-1-1 Call Centers serving a resident population of 170,000 in nine counties. Our largest cities of Eagle Pass and Del Rio are gateways to Mexico. We’re charged by state regulations with orchestrating the many agencies, local governments, telephone service providers, and equipment vendors that must work together well — to effectively deliver emergency response services to our communities.


9-1-1 ANI/ALI Problem Report

PSAP Issue/Problem Report

9-1-1 systems and services are funded by monthly fees identified in telephone customer phone bills. A portion of those fees are also paid back to the telephone companies to support their 9-1-1 infrastructure including data centers, databases, networks, and contingency reroute architectures.

Here’s what we do. 

  • 9-1-1 funds are used to vector Law, Fire & EMS Responders to Emergencies quickly
  • 9-1-1 fees collected by telephone companies are sent up to the State Comptroller
  • then returned to our region proportionately by percent of the total state population
  • by law, 9-1-1 fees may only be used up to the point where a caller contacts 9-1-1
  • as governed by Texas Health & Safety Code & regulated by CSEC Policies and oversight
  • We help integrate the region’s 9-1-1 networks including: landline, wireless, and VOIP
  • via the many cell phone towers & telephone data centers that route 9-1-1 calls & location
  • to primary or alternate Public Safety Answering Points (PSAPs) with caller contact info
  • data which — automatically — includes “Who Called” and “Where From” to save time(!)
  • and to get the nearest responders sent where most needed, during actual Emergencies

Regional Addressing Plan 

MRGDC staff combines & coordinates 9-1-1 system compatible road & street addressing — for display on PSAP workstations. As partners with various agencies, we convert legally certified and recorded plat data to computer compatible formats. The data comes from appraisal districts, city & county governments, telephone companies, utility companies, and state agencies.

  • 9-1-1 staff updates the regions 9-1-1 Master Street Address Guide (MSAG) database
  • to include locally assigned street and road names with corresponding address ranges
  • derived from certified plats that reflect annexations and extra-territorial jurisdictions
  • which automatically place 9-1-1 Callers in the location keyed to their telephone number

Note: 9-1-1 uses physical addressing (“situs” / site) to direct Emergency Responders and not postal letter delivery. Postal addresses are often far distant from residential or business addresses. 9-1-1 does not use Postal Zip. More than 90% of 9-1-1 calls come from cell phones, which are automatically converted to local common language street names and address numbers. 

Coding & Database — Dariela MaldonadoCarrizo Springs

Integrated with national and local Telephone Service Providers, MRGDC 9-1-1 helps update and correct the State Secure Registry of landline & VOIP phone numbers, maintains a consolidated Regional MSAG (Master Street Address Guide), and the related “9-1-1Net” databases needed to automatically display Caller Information during a 9-1-1 Call, starting with their call back number.

GIS & Mapping — Eddie GuerraEagle Pass

As with automatic location data (from 9-1-1 Databases), we collect and integrate the ever changing geographic information for the region — gathered from local governments — that’s used on the workstations in the PSAP Call Centers. Mapping activities include updating: aerial imagery, emergency service boundaries, street center lines, address point layers, telephone exchange boundaries, and cellular tower coverage — for primary and alternate PSAPs. All the mapping layers work together when used by 9-1-1 Call Takers to pinpoint emergencies, whether the caller uses landline, networked, or wireless devices. We  help get the  emergency responders headed in the right direction.

Public Ed & QA — Lydia SeipleCarrizo Springs

MRGDC’s 9-1-1 department provides public education materials in cooperation with other agencies and private partners through year-round region wide activities. By doing so, we promote 9-1-1 and best practices of the system.

Tech & Test — Raul DiazCarrizo Springs

The addressing, database, mapping, and technical information for our area is integrated with regional 9-1-1 systems including: assistive technologies,  computer automation, and telephone networks — to provide reliable, responsive, and cyber secure 9-1-1 services to emergency callers — many of which are in peril of injury, property, or loss of life. We strongly support area responders in getting to emergencies quickly and with needed resources.

Training & Professionalism — Troy McGonagill — Del Rio

Together, we coordinate and arrange training for staff, telecommunicators, and dispatchers at our PSAPs concerning ever more rapidly changing technologies used with both legacy and next generation 9-1-1.

Vision & Supervision — John Sheedy — 9-1-1 / Homeland Security Director

MRGDC’s management staff develops and submits the 9-1-1 Strategic Plan on a biennial basis to CSEC. The Strategic Plan provides infrastructure services to twelve 9-1-1 Call Centers (called a “Public Safety Answering Point” or PSAP), which are registered with the Federal Communications Commission.

9-1-1 Neighbors

  1. CVCOG www.cvcog.org
    1. www.cvcog.org/cvcog/911.html
    2. www.cvcog911.org/
  2. AACOG www.aacog.com
  3. STDC www.stdc.cog.tx.us
    1. www.stdc.cog.tx.us/9-1-1/
    2. Laredo
  4. LRGVDC www.lrgvdc.org
    1. gis.lrgvdc911.org/
    2. psap.lrgvdc911.org/gse/
  5. PBRPC www.pbrpc.org

Key Challenges for 9-1-1 — “Same Data, Same Map, Same Sign”

  1. Landline/VOIP Phone locations registered in the state’s confidential 9-1-1 Database.
  2. Maps kept current so that dispatch & responders are on the same page. 
  3. Addresses for homes & businesses clearly posted and visible from the road.
  4. Street signs in place, visible, match maps, and are well maintained.
  5. Location data of emergencies automatically relayed to dispatchers & responders.
  6. 9-1-1 call transfers minimized to reduce response times and errors.  
  7. Telephone companies encouraged to notify customers of both their 9-1-1 and billing addresses.
  8. Anonymous calls minimized and malicious calls detected for the safety of responders & the public.
  9. Actual location sent to 9-1-1 for an office, floor, or building – instead of the main office address.
  10. Cell tower poor call reception or bad call location detected – and public educated about limitations.
  11. 9-1-1 Systems modernized to keep pace with wideband, network, and smart phone technologies.
  12. Identify those abusing 9-1-1 services, or using 9-1-1 without paying 9-1-1 fees.

9-1-1 Links

  1. Mexico GIS
    1. http://gaia.inegi.org.mx
    2. http://www.lib.utexas.edu/maps/mexico.html#countrysites.html
  2. Kari’s Law: http://texas911.org

9-1-1 References

  1. Street Addressing Guides
    1. Houston Addressing Guidebook
    2. Houston Addressing Ordinance
    3. Austin Address Management
    4. Austin Address Standards
    5. NENA Site Addressing
    6. Reuben Rose-Redwood – House Numbering
    7. Addressing the Houses (History)
  2. FCC
    1. Location Accuracy Timeline
  3. Radio Interops
    1. Tarrant Co. 911
  4. Texas 9-1-1 – Kari’s Law
  5. NASNA – National Association of State 9-1-1 Administrators
  6. Poison Control (Texas)
  7. PUC – Public Utilities Commission
  8. ESIF – Emergency Services Interconnection Forum
  9. MLTS/PS9-1-1
  10. Industry News (note: Tribal)

9-1-1 Standards & Associations

  1. NENA Standards
  2. TENA – NENA Texas Chapter
  3. APCO Standards
  4. Texas APCO
  5. NFPA
    1. NFPA 1221 “Installation, Maint., & Use of Emergency Services Comm. Systems”
  6. NEC

9-1-1 Media

  1. Heart Attack PSA APCO

9-1-1 Regional Services — MRGDC

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