211 – Information Referral

>211 – Information Referral
211 – Information Referral 2018-01-24T15:27:08+00:00

What is 2-1-1 Texas?

2-1-1 Texas is an easy to remember telephone number that connects callers to information about critical health and human services provided by nonprofit organizations and government agencies available in your own community.

When you dial 2-1-1, you will talk to a trained certified information specialist who has access to comprehensive database listings of nearly all health and human services that exists across Texas. This includes but is not limited to: rent and utility assistance, food pantries, emergency/non-emergency shelters, employment or job search assistance, medical and mental health assistance, medical transportation, housing, and crisis or suicide intervention counseling. You can also get information on affordable child care, services about caring for an elderly, or disaster recovery assistance.  Special information and referrals are provided to all veterans and active duty military.


How do I call 2-1-1 Texas?

By dialing 2-1-1 on your telephone:

Press 1 for English     Press 2 for Spanish, Press 0 for Other Languages or stay on the line for a signal for the hearing impaired/TDD calls

Press 1 for Information & Referrals regarding services in your local area;

Press 2 for help with Your Texas Benefits such as: SNAP (food stamps), Medicaid, CHIPS (Children’s Insurance), TANF (Temporary Assistance for Needy Families) and other State of Texas benefits and services or to apply for these benefits;

Press 3 to report possible fraud or abuse in the State of Texas Programs such as food stamps and Medicaid;

Press 4 to sign-up for Disaster Transportation with the State of Texas Emergency Assistance Registry (STEAR) Program;

Press 8 for help with Mental Health or Substance Abuse Issues.     

2-1-1 Texas is also accessible by cell phone. Pay phone access is directly available by dialing 2-1-1 at the cost of a local call or dial the toll free 1- 877-541-7905 for more information.

While services that are offered through 2-1-1 vary from community to community, 2-1-1 provides callers with information about and referrals to human services for every day needs and in times of crisis.

For example, 2-1-1 can offer access to the following types of services:

Basic Human Needs: food pantry’s, shelters, housing assistance, and utility assistance, etc.

Physical and Mental Health Needs: medical information lines, crisis intervention services, support groups, counseling, drug and alcohol intervention, rehabilitation, health insurance programs, Medicaid and Medicare, children’s health insurance programs.

Employment: unemployment benefits, financial assistance, job training, transportation assistance, education programs.

Support for Older Americans and Persons with Disabilities: adult day care, home health care service, congregate meals, caregiver services, respite care, benefits counseling and transportation services.

Support for Children, Youth and Families: childcare services, after school programs, Head Start, family resource centers, mentoring, tutoring, protective services.

Volunteer opportunities and donations: Ombudsman Program


When can I call 2-1-1 Texas?

2-1-1 Texas Is:

Available 24 hours a day, 7 days a week

Able to answer inquiries in multiple languages TDD/TTY accessible;

Adherents to national standards and manned by certified staff;

Maintains a comprehensive database of community resources;

A vital component of the Governor’s Homeland Security Plan for Texas.


2-1-1 Texas Is Not:

Directory assistance…that’s 4-1-1 (for a fee)

For City non-medical emergencies information…that’s 3-1-1(where available)

For RELAY Texas…that’s 7-1-1(for TTY/TDD users and hearing impaired persons)

For the travelers information…that’s 5-1-1(U.S. Department of Transportation)

For any EMERENCY Services such as police, ambulance, fire etc….that’s 9-1-1


How is Middle Rio Grande Development Council involved in 2-1-1?

2-1-1 was first launched by Middle Rio Grande Development Council in 2003 and is statewide and nationwide.

Middle Rio Grande Development Council supports 2-1-1 as the first number to call to connect with health and human services and volunteer opportunities.

Middle Rio Grande Development Council has declared February 11th as National 2-1-1 Day.

Middle Rio Grande Development Council has a long-standing tradition of commitment to finding information and referral (I&R) services in the respective communities.

2-1-1 and its goal to contribute vital information that benefits individuals and communities mirrors the mission of the United Ways statewide to better people’s lives.


Who processes the 2-1-1 Texas calls in the Middle Rio Grande Region?

In the Middle Rio Grande region, the 2-1-1 Texas calls are managed through the Middle Rio Grande Development Council’s 2-1-1 staff. These dedicated individuals have spent hundreds of hours processing calls from inside and outside the region, particularly during the chaos created by hurricane’s Katrina and Rita.  The staff handled those calls professionally and courteously, helping those callers get to the right place to receive shelter and comfort.

Coverage Area:

The 2-1-1 Texas services are targeted throughout the nine counties of the Middle Rio Grande Region that includes the following counties and towns:

Dimmit – Carrizo Springs, Asherton, Brundage, Big Wells Catarina

Edwards – Rocksprings, Barksdale

Kinney – Brackettville, Ft. Clark Springs, Spofford

La Salle – Cotulla, Fowlerton, Artesia Wells, Encinal, Los Angeles

Maverick – Eagle Pass, Quemado, Normandy, El Indio, Kickapoo Reservation

Real – Leakey, Camp Wood

Uvalde – Uvalde, Sabinal, Utopia, Concan, Knippa, Montell, Regan Wells

Val Verde – Del Rio, Comstock, Loma Alta, Juno, Pandale, Langtry, Pumpville

Zavala – Crystal City, La Pryor, Batesville

To find more Information on Veterans Assistance Programs go to the following web site:


MRGDC 2-1-1 Staff:

Conrado Longoria, Director of Planning & Operations

Gloria Perez, Director of 2-1-1 / CIRS

Lydia Saenz, CIRS-A, 2-1-1 Database Supervisor/Disaster Coordinator

Three things you can do to help fund the 2-1-1 Information & Referral System:

  1. Contact Your Members of Congress to find the elected officials that represent your community at the Federal, State, and Local level go to www.house.state.tx.us and www.senate.state.tx..us
  1. Contact the Governor of Texas at www.governor.state.tx.us
  1. Contact the Texas Health and Human Services Commission at www.hhsc.org


Contact the 2-1-1 Staff:   

Are you an agency that wants to be added to our database?

How to contact us:  Dial 2-1-1 or 830-876-9793

Mailing Address:

Middle Rio Grande 2-1-1 Texas

307 W. Nopal Street or

P.O. Box 1199

Carrizo Springs, TX 78834


Phone Numbers:

Toll Free: 1-877-541-7905

Services: 2-1-1

Fax: 830-876-3749

TDD Texas Relay: 830-876-1260


MRGDC 2-1-1 Accredited
In 2009 the MRGDC 2-1-1 Information & Referral System was given accreditation by the Alliance of Information and Referral Systems (AIRS). Accreditation is the credential awarded to I&R programs who have successfully proven themselves to be in compliance with the AIRS Standards. Such certification has many benefits which can be found on the AIRS web site.